Hill versus Gateway 2000

Dear Professor,

I am struggling with understanding this case having "vacated" and remanded with instructions compelling the Hills to submit their dispute to arbitration.

I need a synopsis of proceedings, and although I've dug up alot of great articles (some as long as 26 pages printed), I fear I'm losing sight of the simplicity of the case.
Were the Hills S.O.L. in this case? My thoughts are "yes", and assuming so, I agree with the courts decision in that they failed to read pertinent, enclosed documentation, as well as failing to comply with reurn shipping of computer within the 30 days required.

I feel like I'm trying to compact a novel of info, into 300 words.

Can you please help?

Best regards,

KDR

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